Our Cancellation Policy

Cancellations

Where weather or unexpected events make it unsafe for Kapiti Island Nature Tours to provide our services, we reserve the right to cancel bookings. We will take every possible step to keep you informed of cancellations.

Changes to your booking

Changes to the date and time of your product and services bookings are allowed prior to your arrival.

You may also change to a different product or service.

If the total cost of the change is higher than the original price paid by you, you will be required to pay the difference in full. However, if the total cost of the change is lower than the original price paid by you, you will be entitled to a refund of the difference in full.

All changes are subject to availability, and incur a $20.00 administration fee.

Refunds

If your trip is cancelled by the ferry skipper, or any representative of Kapiti Island Nature Tours, you can transfer your booking to another available date or request a full refund. Transferring your booking under these circumstances does not incur an administration fee.

If your plans change, and you cancel your trip more than 14 days prior to the booking date, you can request a full refund.

If your plans change, and you cancel your trip less than 14 days, but more than 24 hours, prior to the booking date, you can request a refund of 75% of your total booking price.

If you cancel within 24 hours of the booking date, we won’t give you a refund.